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We are currently on the hunt for a Customer Service/Administrative Assistant at our location in Auburn Hills, MI. If you or someone you know is interested email us here.

Position: Customer Service and Administrative Assistant

Time: Full Time

Skills: Excellent computer and phone skills with ability to communicate grammatically correct both in writing and speaking. Ability to locate information quickly, to respond to time sensitive tasks, commit to meeting deadlines and maintain steady work flow. Comfortable doing multi tasks such as answering inbound phone calls, respond to on-line chats, e-mails and walk in customers. Work well with customers, vendors and all team members in our organization. Must have ability to measure items, calculate numbers and maintain calm under pressure as gears are constantly on various work projects.

Responsibilities: Answer phones, provide customer service, enter phone orders, respond to e-mails, customer service requests, live chats and voicemail messages. Check on order status, vendor status, job scheduling and price & availability of inventory inquiries. Enter tracking numbers, file UPS and truck line freight claims. Report to Customer Resource Manager and communicate with supervisor for corrections needed on websites.

Education: High school diploma + 2 years Associates degree or relevant work experience.

Experience: Data entry, excel, MS Word, filing, receptionist.

Tangibles: Type 60-80 wpm accurately

Hours: Monday — Friday 9:00 am – 5:30 pm

Compensation: $ 15.00 per hour

Benefits: Simple IRA with company match available after 1 year of service.
Health insurance is available after 90 days of service. Premium shared on a 60/40 basis. Company will pay 60% of premium, employee to pay 40% of the premium. Company does not cover spouse or family. That is covered by employee.

Earned PTO: After 90 days paid holidays. We recognize eight holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, The day after Thanksgiving, Christmas Eve and Christmas Day).

After 6 months earned PTO = 3 days
After 1 year earned PTO = 5 days/year
After 2 years earned PTO = 10 days/year
After 10 years earned PTO = 15 days/year

Environment: Fast paced office with a workstation that includes 3 monitors for communication and work tools. Creative ideas encouraged with management who encourages creative solutions to solve problems. We have fun and work hard. Our pace of work is high as business activity can peak and valley throughout the day. You must have ability to change gears quickly as workflow changes quickly. Our team is passionate about what we do which is make space work better through the utilization of shelving and related storage equipment

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