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The loading dock, as you can imagine, is absolutely vital to the operations of any warehouse.

For warehouses of any industry, from heavy machinery to customer-facing retail and even specialty niche markets, the loading dock is the heart of every operation. It keeps products flowing in and out, it serves as either the first or last step on the journey for everything your warehouse touches, and it winds up getting involved in nearly every procedure and item handling method your warehouse has.

Considering all of the traffic that flows into and out of them, it’s no surprise that loading docks can also be the source of frequent bottlenecks and slowdowns in the process. Due to inefficient procedure or simple traffic congestion, you can easily find yourself falling behind or suffering from process failures at the loading dock along the way.

Looking for a way to prevent that? We’re glad you asked:


Set a plan for loading efficiency

No matter if you ship products directly to the end consumer or serve as a distribution hub for other retail outlets, loading products onto outgoing trucks is going to be a large part of any warehouse, and ensuring you have good procedures in place for loading these items is going to go a long way.

Start by reviewing your load sequencing. Whoever’s receiving that truck is going to want to be able to unload them in a timely and easy fashion, so make sure your staff has time to form a plan and procedure for what items need to go where in all outbound shipments. Making sure all of your outgoing shipments have a clearly-marked place to stay in the loading area, such as wire shelves or steel shelving to keep them nearby and organized before they need to get on the truck.


…and for unloading efficiency

Of course, the loading dock isn’t just for loading—getting those products back off the truck will require careful planning as well.

Trucks are generally treated as last-in, first-out due to where the products are located on board. In order to maintain efficiency and avoid bottlenecking the rest of the process, you’ll need to develop a plan to get those items off as quickly and safely as possible. Do your goods typically come shipped pre-palletized, requiring you to get them to the pallet racks faster? Do you need to break down shipments as they come in? Are their destinations too spread out throughout the warehouse and require a lot of foot traffic and extra travel? It may require some review of your current layout and picking procedures, but knowing what steps are involved and what needs to happen to make it faster will go a long way.


Pace your labor needs

The trick with staffing a shipping/receiving area is to be flexible. Docks can be totally quiet one moment and then slammed and busy the next, with no in-between. Take some time to review your current metrics and KPIs and tease out when your busiest hours are—are some trucks consistently on time? Are some later than others? Do some of them require more time to unload and restock than others? Review these and see what changes you can make to scheduling and staffing to make sure every peak time has enough people to prevent slowdown and confusion.


Maintain high safety standards

With as busy as the loading dock gets, accidents are even more likely to occur thanks to the traffic and high concentration of staff. Not only can this affect productivity, it can pose a greater threat to your workers than in any other area of the warehouse. By taking the time to review your loading dock safety procedures you can make sure that your work gets done safely and completely without putting your staff at greater risk of injury.

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